Privacy Policy

Last updated: April 30, 2026

1. Data We Collect

We collect information to provide and improve our email services:

• Account Data: Your name, email address, physical address, and billing information.
• Customer Lists: The email addresses and names of the people you send to.
• Message content: The body and attachments of emails you send through our platform.
• Usage Data: IP addresses, browser types, and how you interact with our app.

2. Data of Your Subscribers

• We act as a Data Processor for the contact lists you upload.
• We never sell your subscriber lists to third parties.
• We never use your lists to contact your customers for our own purposes.
• We process this data only to deliver your emails and provide reporting (e.g., open rates).

3. How We Use Information

• To verify your identity and prevent spam or fraud.
• To process payments for your paid subscription.
• To provide analytics on your email delivery and engagement.
• To communicate with you about account updates or trial expiration.

4. Regional Protections & Rights

Depending on your location, you have specific rights:

• UK & Europe (GDPR): You have the right to access, correct, or delete your data. We use Standard Contractual Clauses for data transfers.
• Canada (PIPEDA): We maintain strict safeguards for personal information.
• South Africa (POPIA): We process data in accordance with the eight conditions for lawful processing.
• USA (CCPA/CPRA): We do not "sell" personal information as defined by California law.

5. Tracking Technologies

Cookies: We use cookies to keep you logged in and remember your preferences.

6. Data Retention

• Active Accounts: We keep your data as long as your account is active.
• Trial Accounts: If you do not upgrade, your data is deleted 30 days after the trial ends.
• Backups: Residual data may remain in encrypted backups for up to 60 days.

7. Third-Party Sharing

We only share data with essential service providers, such as:

• Payment Processors (PayPal).
• Cloud Hosting (AWS).
• Transactional Email Providers used for system notifications.

8. Security

We implement industry-standard security measures, including SSL encryption for data in transit and AES-256 encryption for data at rest.

9. Contact Us

For data requests or privacy questions, contact our Data Protection Officer:

Email: privacy@mailbuddy.net